At Landry Harris & Co. we believe that we foster a culture where strong character, integrity, teamwork and growth opportunities for our associates lead to our entire staff taking ownership in our client relationships and uniqueness.

We know that our clients are not only interested in getting the best price for their coverage, but also in getting the most comprehensive services that our industry can provide and a relationship they can trust. They rely on us to be their partner in managing risks and not simply a procurer of a commodity-based product.

We would like you to know that when you make the decision to do business with one of our Insurance and Risk Advisors you will have an entire team of insurance professionals dedicated to your account.

• Several months before your account renews, our Business Development Coordinator will contact you to schedule an appointment with your personal Insurance and Risk Advisor. He/she will then meet with you in order to discuss any changes or concerns you may have with regard to your insurance program, as well as any changes in the market related to you particular industry.
  
  
• The gathered information is then reviewed by your Advisor and turned over to our marketing department.
  
  
• Once in the marketing department, it is assigned to a Marketing Coordinator who becomes part of your service team.  The Marketing Coordinator organizes the information into various submission packages and submits it to all carriers in the marketplace, both U.S. and foreign, that specializes in your business risk.
  
  
• Your team also has an Associate Marketing Coordinator, who follows up on a regular basis with the carriers to make certain they have all the necessary information to properly, accurately and timely quote your business.
  
  
• As your quotes are received from the carriers, our marketing department conducts a comparative review of the quotes against your prior coverage and current needs. They then review all options with your Advisor to make certain your individual needs are being met.
  
  
• Our Business Development Coordinator will then schedule an appointment for your Advisor to present a formal proposal of options on your account, and advise which option they feel is best for you.
  
  
• The account is bound and turned over to your Account Executive who becomes your team leader for daily servicing, certificates of insurance, endorsements, and any other needs that may arise.
  
  
• Once your policy is received in our office, an Associate Account Manager, specializing in policy review, will check it for accuracy against what was submitted, quoted, and currently in place on your account.
  
  
• Our Business Development Coordinator will then set another appointment for your Advisor to deliver your policy along with all contact information for your service team.
  
  
• In addition to your Advisor and dedicated Account Executive, you also have as part of your team a Claims and Risk Control Specialist to assist with all claims reporting and to provide claims assistance and additional safety services as needed.

Please do not hesitate to contact me if you ever have any questions or concerns regarding the handling of your account.

Charon S. Harris
Operations Manager